Outbound Customer Engagement
Simplify your call centre operations and boost productivity with our outbound software.
Supercharge sales and debt collection rates.
Easily prioritise data for better campaign performance.
Integrate with existing CRM or Debt Collection software.
Increase team efficiency with automated dialling.
Boost contact and conversion rates with AI and automation.
Increase Success Rates With Advanced Outbound Dialling.
Predictive, Progressive & Preview Dialling
​
Our trio of quick-dialling capabilities combined with our un-droppable algorithm and answer machine detection are the foundations for successful campaigns.
Contact Prioritisation
Successful Scripting
Compliant Payments
Puts those important calls at the top of your list using custom data fetching on your leads.
Made easy, with drag-and-drop functionality.
Take payments quickly and securely with PCI-DSS.
Improve Efficiency Without Compromising on Quality.
Agent Quality Assurance
​
Live monitoring, coaching, whispering and barge functionality, plus unlimited recording, allows you to provide continued support for your team when they need it.
Fast & Relevant Answers
Quick Post-Call Actions
Dispute Resolution
Use canned responses to answer customers quickly.
Allow your agents to complete a call and move on swiftly.
Coach or ‘jump in’ to support your team or transition a call to a manager to resolve customer issues.
Decision-Driving Data,
At The Click Of A Button.
Visualise Key Data
​
With dashboards, reports and wallboards. See those targets being hit and analyse data to improve efficiencies.
Secure as Standard
PCI Compliant, ISO 9001 & ISO/IEC27001 Accredited to Ensure Security.
Quick Reports & Schedules
Custom Reports
Set Targets
For your teams to track and report against.
Business-critical information delivered to your inbox.
Built around your business, as well as over 30 standard reports.
Roles and Permissions
To control who sees what on the system with simple role assignment. Customise all permissions to create multiple bespoke roles for your business.
PCI-DSS Agent SafePay
Feature allows agents to take payments without viewing or hearing the card digits of the customer. The customer will use DTMF tones via their keypad to transmit the card number, expiry and CVV.
More Omichannel Features
