Fun, Important, Scary & Fascinating Technology Stories.

If you’re running a business, stop what you’re doing and read this —because what I’m about to tell you could be the difference between...

Imagine this: it’s 2 a.m., and one of your potential customers is scrolling online, looking for answers, solutions, or products they need...

Not so long ago, if you wanted to be a big player in the contact centre industry, you needed a massive budget, a skyscraper full of...

Imagine this: your competitor’s customer service team is solving problems faster than ever, closing more deals, and leaving their...

The corporate world is spiraling into an AI obsession. Everywhere you look, companies are slapping “AI” onto their products and services....

TForge has partnered with OnviSource in a groundbreaking joint venture aimed at redefining the future of contact centres. Combining...

Mass unemployment? Robots taking over? Relax. AI isn’t coming for your job—it’s creating millions of brand-new ones that didn’t even...

Imagine this: every single conversation your company has—whether it’s over the phone, via chat, or even on social media—is instantly...

Contact centres are the heartbeat of customer service, sales and collection agencies, but without an efficient, globally recognized...

In a groundbreaking experiment, scientists recently made a mushroom walk using an AI-powered robot. Yes, a mushroom! It may sound like...

The contact centre industry in South Africa is undergoing a profound transformation as AI technologies revolutionize how businesses...

In today’s rapidly evolving technological landscape, businesses must be cautious about the solutions they invest in. Selling traditional...

OpenAI has recently introduced a groundbreaking "Five-Tier" system designed to assess AI's progression towards surpassing human...

And what we can learn from them about an AI-integrated future! Matthew Wate, TForge's Innovation Architect shares his thoughts. Unless...

The integration of artificial intelligence (AI) in the workplace has sparked both excitement and concern. While some fear AI will replace...

The banking sector is on the brink of a revolutionary transformation, and now thanks to TForge and its conversational AI platform,...

In the tech world, Artificial Intelligence (AI) is synonymous with innovation.  Yet, not all AI claims are genuine. Some companies market...

In today's fast-paced digital era, businesses face relentless pressure to remain effective and efficient. At the heart of this challenge...

Conversational AI is set to transform the South African business landscape profoundly. With AI technology advancing, businesses across...

Chatbots: The First Wave! Chatbots handle basic customer queries using predefined scripts and keywords. They often feel rigid and...